Flat Rate Shipping
At Cold Brew Avenue, we make every effort to process your order quickly and efficiently. All orders within the continental United States are available for our $7.95 Flat Rate Shipping*. Due to the fact that many of our products and kits are customized and built at the time of the order, some shipments can take 1-2 days to process and assemble.
* with the exception of oversize orders - i.e. 50 Gallon Cold Brew Systems
General Shipping
Orders are normally shipped within 24-48 hours, however, in some cases longer shipping times may occur. If you need your products by a specific date please notify Cold Brew Avenue by replying to your order confirmation email. Cold Brew Avenue ships to any location where UPS, FedEx, and the US Postal Service can deliver.
Free Shipping Products and Promotions
From time-to-time, Cold Brew Avenue will offer free shipping on specific products. Free shipping offers only apply to destinations within the continental United States and items will be shipped via standard ground shipping.
International Orders and Shipping
Orders destined for locations outside the continental U.S. can be submitted through the website or via email with one of our sales reps. International orders submitted through our website will be put into review by a sales rep and you will be contacted with the shipping charge for your approval before we process your payment. Ownership transfers to the buyer at the time the goods leave our warehouse(s) (EXW Terms). International shipping costs on returns are not the liability of Cold Brew Avenue at any time and must be paid for by the customer in the return process.
All international shipments do not include Taxes and Duties. Taxes and Duties are the responsibility of the buyer.
Cold Brew Avenue will provide packing slip and copies of commercial invoice for all international orders. If requested, digital copies of packing slips and commercial invoices can be provided. Any other documents requested may or may not be available and should be requested/confirmed prior to placing any order.
For a shipping quote for international orders, please email a list of items (including part numbers) and quantities to [email protected] and include the delivery address.
Lost Shipments
In the event that a shipment is lost by a shipping company (UPS, FedEx, USPS, etc.), a claim will be filed by the original shipper with that shipping company. Cold Brew Avenue reserves the right to issue any and all refunds, exchanges or replacements until the shipping company has reimbursed Cold Brew Avenue for the insured value of the lost shipment. Any deviation from this rule will be solely conducted by Cold Brew Avenue at its own discretion. Any shipment that is shipped form Cold Brew Avenue location will carry an insured value. Any lost or missing shipments will be pursued with the corresponding shipping company for that shipment. Due to the fact that some products sold by Cold Brew Avenue are not actually stocked by Cold Brew Avenue, any insurance claims for lost or missing shipments will be conducted solely by the discretion of the supplier that had originally shipped out the merchandise. Cold Brew Avenue does not have any authority to carry out and such insurances claims if Cold Brew Avenue was not the original shipping company. For non-signature required shipments: If the tracking information that corresponds to a shipment confirms that the product was delivered to the intended address the customer assumes all responsibilities and liabilities for the receipt of that shipment. The customer is the one who provides Cold Brew Avenue with the ship to information and in doing so absolves Cold Brew Avenue of any liabilities for missing or stolen deliveries.
Undeliverable Shipments
In the event that a shipment is undeliverable and returned to Cold Brew Avenue, Cold Brew Avenue will notify the customer and do either of the following:
- Refund the cost of the items to the customer, less the shipping amount from the undeliverable package.
- Resend the package using another carrier after confirming the shipping address with the customer. In the event that the package is resent, the customer will be responsible for the shipping charges, and the shipping amount from the undeliverable package will not be refunded.
Back Orders
From time to time products ordered may not be available and a back-order is required. Cold Brew Avenue will notify the customer of these situations to find a desirable solution. If possible to ship without any additional fee, all items from the order that are not back-ordered will be shipped directly. If the other items can be shipped with an additional shipping cost, you will be notified for approval of this cost before we ship these items.
Order Cancelation
If your order has not yet been billed, packaged or shipped, you can cancel without penalty. If your order has been pulled, packaged and/or labeled, you will incur a 5% cancelation charge.
In the case that an order has already shipped and the customer decides to cancel:
- If the package has not been delivered: Cold Brew Avenue will request that the carrier return the package prior to delivery. In this case, will refund you the amount of the purchase minus our cost to ship this package (not the $9.99 flat rate shipping cost)
- If the package has been delivered: The customer must request a return authorization from Cold Brew Avenue. In this instance, the customer will incur a 15% restocking fee and the shipping fees are non-refundable.
When Can I Expect My Package to Arrive?
Click here to view a map of estimated shipping times.