At Cold Brew Avenue, we make every attempt to accurately describe and picture the products that we sell to eliminate the wrong products being ordered. Despite our best efforts, there are still times when items must be returned or exchanged, below you'll find our return and exchange policies.
Wrong Product(s) Ordered / Decide Not To Keep Product(s)
Cold Brew Avenue makes every attempt to accurately describe the products that we sell and clearly state their intended use and application. In the case the wrong part is ordered by the customer or if the part is no longer wanted, the customer must contact Cold Brew Avenue within 30 days of receiving the item to request a refund or exchange. Any costs incurred by Cold Brew Avenue for unauthorized shipment refusal and without first obtaining a return authorization from Cold Brew Avenue, will result in those costs being deducted from any refunds or store credit that the customer is entitled to. After 30 days have passed from the delivery date of the item, all sales are final. To return the product(s) the customer must obtain an approved return authroization and ship back all item(s) via prepaid standard ground shipping in their original packaging with 100% of the original contents. Items sent back without prior approval will be refused. On unused and unopened products, a 15% restocking fee will be charged on any order that is returned for a refund, or 10% restocking fee items returned for store credit. Used products will be subject to up to a 50% restocking fee depending on condition of product and packaging. Shipping charges are non-refundable including actual shipping costs incurred by Cold Brew Avenue with any "Free Shipping" or "Flat Rate Shipping" offers. Additional fees may be charged for any missing parts, damage to the item, or is not in resalable condition. No returns on any products that have been used or are not in their original packaging!
Damaged or Defective Products
All items are shipped to the customer in good condition. However, mishandling by the shipper can cause products to arrive damaged. Product defects may become apparent when the customer inspects the shipment received. These defects must be clearly described to Cold Brew Avenue and pictures may be required to verify the reported defects in order to authorize a return. It is strongly recommended that all items be inspected for damage or defects upon receipt. In the case damaged parts are received, the customer must contact Cold Brew Avenue within 3 business days to report the damaged items. After 3 business days all claims of damaged or defective parts will be refused. Cold Brew Avenue must be notified of defect or damage before the product is used in any way. The shipping damage claim will be filed with the shipper by Cold Brew Avenue or Cold Brew Avenue's supplier who shipped the item directly to the customer. Once Cold Brew Avenue has confirmation that the shipping damage claim has been filed with the shipper and/or confirmed that the product(s) have left defective from the product’s carrier, Cold Brew Avenue will issue a pre-paid shipping label from the carrier and customer will drop off the package at a local shipping hub for the shipping company. Cold Brew Avenue's decision to ship out replacement products prior to receiving finalizations or verdicts on any damage claim associated with shipping, will be done soley at the discretion of Cold Brew Avenue. Please note that on international returns, Cold Brew Avenue will not be responsible for any return shipping costs. Any authorized return shipment to Cold Brew Avenue that incurs shipping damage will have a shipping damage claim filed with the corresponding shipping companies. All refunds to be issued will be temporarily postponed until such damage claims are settled with that shipping company. If it is determined that the damage to the return shipment was not caused by the courier, then the customer will not be entitled to any refunds and the item can be shipped back at customers’ expense. In the event that an item is received defective the customer must file warranty claims directly with the manufacturer unless instructed otherwise by the manufacturer. Cold Brew Avenue will be happy to assist customers with any warranty claims processes with manufacturer, however, the manufacturer and only the manufacturer has the sole discretion on warranty claims and resolutions. If the customer decides to not keep the product instead of receiving a replacement because it is damaged, defective, and/or lost in transit, a 15% restocking fee will be applied for the return as this will then be considered a return under the conditions of "Decide Not to Keep Parts” or 10% restocking fee for store credit. Any costs incurred by Cold Brew Avenue for unauthorized shipment refusal and without first obtaining a return authorization from Cold Brew Avenue, will result in those costs being deducted from any refunds or store credit that the customer is entitled to. All shipping charges to be included with any refund, will be null and void if Cold Brew Avenue's Return Policy is violated in any way.
Incorrect Products Recieved (Shipping Error)
Cold Brew Avenue makes every attempt to ship all orders quickly and accurately. Occasionally, a mistake is made and the customer receives an incorrect item or product. It is required that the customer verify that all delivered items match the Sales Order before using any items. If the product has been used in any way, the customer now owns the product and it is non-returnable. In the case incorrect parts are received, the customer must contact Cold Brew Avenue within 15 days to report the error. After 15 days all sales are final. If the error is verified by Cold Brew Avenue, an exchange for the correct part will be processed. The customer must obtain an approved return authorization from Cold Brew Avenue and ship back all incorrect item(s) in their original packaging with 100% of the original contents prior to Cold Brew Avenue sending out the replacement product(s). Cold Brew Avenue will not ship out the correct merchandise until confirmation of receipt of product is acquired by Cold Brew Avenue, customer may opt to place a deposit which is 100% of the cost of the item in order to expedite the shipment of the correct product. Once the return shipment is received Cold Brew Avenue will issue a full refund for the additional purchased product. If the customer decides not to keep the product instead of receiving a replacement because it is damaged, defective, incorrect, and/or lost in transit, a 15% restocking fee will be applied for the return as this will then be considered a return under the conditions of "Decide Not to Keep Parts” or 10% restocking fee for store credit. For domestic returns, Cold Brew Avenue will pay the shipping costs. Any costs incurred by Cold Brew Avenue for unauthorized shipment refusal and without first obtaining a return authorization from Cold Brew Avenue, will result in those costs being deducted from any refunds or store credit that the customer is entitled to. Any authorized return shipment to Cold Brew Avenue or Cold Brew Avenue's suppliers that incur shipping damage will have a shipping damage claim filed with the corresponding shipping companies. All refunds to be issued will be temporarily postponed until such damage claims are settled with that courier. If it is determined that the damage to the return shipment was not caused by the courier, then the customer will not be entitled to any refunds and the item can be shipped back at customers’ expense. For international returns, shipping costs will be paid by the customer. Items sent back without a return authorization will be refused.